Case study · Hiring

A key person quit. The seat got better.

How a home care company turned a resignation into an upgrade.

60–80 hrsa week on one seat

2 roleseach with a scorecard

100-pointscore on every resume

The problem

The key admin resigned. That one seat was carrying 60–80 hours of work a week.

Everything lived in that person's head. There were no written job descriptions or training, steps were getting skipped, and hiring landed on the owner on top of everything else.

One seat doing everything
No written training
Owner stuck hiring

How we built it to run

We fixed the seat first. Then we put AI to work.

We split the seat
One overloaded role became two clear roles, each with a scorecard.
We wrote it down
Job descriptions, SOPs and checkpoints so steps don't get skipped.
We built the hiring system
AI scores every resume out of 100 and writes the screening questions.
We set up the handoff
The new manager started on real SOPs and KPIs, not guesswork.