Built to Run — a Fix and Scale program
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Case study · AI bots

Stop being the help desk. 10 hours a week back.

How one service business got the answers out of the owner's head.

1 brainthe Helm, for every bot
1 bot per jobwith clear rules
10 hrssaved every week

The problem

Every question came to the owner.

Where's the price sheet? How do we handle this customer? What's the process? The answers lived in the owner's head, so the owner got pulled away all day and the team waited.

  • Owner interrupted all day
  • Answers in one head
  • Team waiting on the owner

How we built it to run

We wrote it down first. Then we put AI to work.

  1. We built the company brain

    SOPs, prices and answers in one place: the Helm.

  2. We gave each bot one job

    Team answers, customer accounts, follow-ups: one bot each.

  3. We set the guardrails

    Each bot knows what it can do, what it can't, and who to ask.

  4. We kept a person in charge

    Bot work is logged, and drafts wait for approval.

How often does your team interrupt you?

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