Case study · Voice AI

Every call answered. $9K back in 3 days.

How a painting and flooring company stopped losing jobs to voicemail.

13missed calls caught

3 daysfrom go-live to results

$9K+new pipeline saved

The problem

Calls went to voicemail while the crew was on jobs. Customers didn't leave a message. They called the next company on the list.

The owner couldn't run a job and answer the phone at the same time. And there was no system behind the phone to catch a lead, route it or follow up. Every missed call was a job lost.

Crew on jobs, phones unanswered
Owner stuck playing receptionist
No system to catch missed leads

How we built it to run

We fixed the business first. Then we put AI to work.

We organized the business
Built a knowledge base so the agent knows the services, area and answers.
We mapped every call
Each type of call got a clear route and an owner.
We set the guardrails
Rules for what the agent says and when a person takes over.
We connected it to sales
Every call lands as a lead with a next step.